Returns & Exchanges
Please refer to our Warranty page for any return or exchange of products of unacceptable quality.
1. Return and Exchange of goods
Prior to returning any products back to us, you must contact us via phone or email.
If you are simply unhappy with a product then while we have no obligation to, we’ll do what we can do to alleviate the problem.
Please note that you will be required to pay for the return of the shipment and cost of shipping any products to you unless stated or agreed with us otherwise.
It is your responsibility to ensure that any product being shipped back to us is securely packed. We are not responsible for any product(s) if delivered damaged by the courier service you used.
2. Undeliverable goods
If your parcel has been returned to us for reasons (but not limited to) such as an unclaimed, invalid address or undeliverable; You will be required to pay for the cost of re-shipping your product again (regardless if your order had free shipping).
If your parcel has been dispatched already or has been returned to us and you wish to cancel your order. We will only refund the cost of the product(s) and not the shipping. If your order comes with free shipping, we will deduct the cost of shipping from your order before a refund is provided. Please see below for the cost charged:
- New Zealand Non-rural address: $7.00
- New Zealand Rural address: $9.00