How does vapesmith.co.nz use my personal information?

1. YOUR PRIVACY

At www.vapesmith.co.nz, we are committed to protecting your privacy, including when you provide us with information online or in our physical stores. We use the information we collect about you to maximise the services that we provide to you, and ensure that we meet our legal obligations. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian and New Zealand Privacy Principles. Please read our privacy policy below carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers via our website is protected by our secure server. www.vapesmith.co.nz’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected via our website is secured against unauthorised use or access. Credit card information is not stored by us on our servers.

2. COLLECTION, STORAGE AND SECURITY OF YOUR PERSONAL DATA

When you interact with us, we may collect information that can personally identify you ("Personal Data").  This Personal Data may include, but is not limited to, your name, date of birth, phone number, address email address and the reasons you have purchased some of our products.

We may collect Personal Data when you visit our stores, website, or that you provide to us in any other way from time to time.  This may include when you provide feedback or ask questions about us and our products or services, change your content or email preferences, respond to a survey or email communication, communicate with our customer support, or otherwise engage with or contact us.

We collect Personal Data for a variety of reasons including, but not limited to, to enable us to meet our legal obligations, or to show we have met our legal obligations, when providing products or services to you, to process your product order, to provide you with customer support, to respond to your requests, comments or feedback, and to send you information about our stores, website, products or services.

We strive to ensure the security, integrity, and privacy of Personal Data you submit to us through our stores or website, by email address or otherwise, and we periodically update our security measures in light of current technologies.

3. USE AND DISCLOSURE OF YOUR PERSONAL DATA

We may use Personal Data collected from you for the purpose of providing you with direct marketing material (including via email or texts), updates regarding our website, information in the form of a newsletter and to improve our products, services and business operations.

We will only send you information if you have registered or subscribed to such publications by registering your details with us. However, if you wish to cease receiving any such information, you may let us know either by email or unsubscribing at any time and your request will be actioned immediately.

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than with:

• Our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. Some of our service providers may be overseas and may not be subject to Australian or New Zealand Privacy Laws. Please contact us if you require specific details.
• Law enforcement or Government agencies when we are legally obliged to or where it is necessary for us to show we have met our legal obligations, such as showing the certain products were purchased for specific, lawful purposes. For example, we may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding, or to respond to a request by a regulatory body or law enforcement agency.
• Third parties where it is necessary for the sale or transfer of some of our assets or our business. For example, if there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser (or their advisers) under a confidentiality agreement. We would only disclose your Personal Data in good faith.
• Third parties where we need to use or disclose your Personal Data to protect the rights, property or safety of www.vapesmith.co.nz, our business, our customers or third parties.

Any non-personal information, communications and material you send to our website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.

We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of www. vapesmith.co.nz, our customers or third parties or if required by law.

We may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our stores, our website, and services but not for any other use.

4. COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. The use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.

5. LINKS

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

6. CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, including accessing your Personal Data, please contact us at Info@vapesmith.co.nz and we will respond within 48 hours.

This privacy policy was last updated on 29 May 2021.